“Luxury — From the Desert to the Sea”

​

General Overview

By booking transportation with Rocky Point White Glove Van Service, LLC (“Company,” “we,” “us,” or “our”), passengers (“you,” “your,” or “customer”) agree to the following terms and conditions governing all reservations, services, and travel.

​

Reservations & Payment

All bookings require full payment at the time of reservation through our approved booking system (Stripe, PayPal, or credit card). Pricing is listed in U.S. dollars and includes applicable taxes unless otherwise stated. Group or private charter rates may vary and must be confirmed in writing. Reservations are confirmed only after payment is received and a confirmation email is issued.

​

Cancellations & Refunds

Cancellations made 72 hours or more prior to departure: full refund minus a 10% administrative fee. Cancellations made less than 72 hours prior to departure: non-refundable. No-shows are non-refundable. If the Company must cancel a trip due to mechanical issues, border closures, or other unforeseen events, passengers will be offered either a full refund or the option to reschedule at no charge.

​

Travel Documents & Border Crossing

Passengers are responsible for carrying all required travel documents, including a valid passport and any applicable visas or entry permits. Failure to present proper documentation will result in denial of service without refund. The Company is not responsible for delays, detentions, or denied entry by U.S. or Mexican authorities.

​

Passenger Conduct & Safety

All passengers must follow driver instructions for safety and comfort. Seat belts are required at all times. Consumption of alcohol or illegal substances is strictly prohibited in Company vehicles unless specific arrangements are made prior to departure. Passengers who exhibit disruptive, aggressive, or unsafe behavior may be refused service without refund. The Company reserves the right to refuse transport to any person whose conduct may compromise safety or comfort.

​

Luggage Policy

Each passenger may bring one suitcase and one personal item unless otherwise arranged. Oversized or additional luggage must be approved prior to travel and may incur extra charges. The Company is not liable for loss, theft, or damage to personal belongings unless caused by gross negligence.

​

Liability Disclaimer

The Company is not responsible for delays caused by traffic, weather, border processing, or other factors beyond our control. Our liability for any proven damages shall not exceed the cost of the fare paid. Passengers assume full responsibility for compliance with customs, immigration, and import/export laws.

​

Health & Accessibility

Passengers with medical or mobility needs must notify the Company in advance to ensure reasonable accommodations. The Company reserves the right to deny service if travel poses a health or safety risk to the passenger or others.

​

Children & Minors

Children under 18 must be accompanied by a parent or guardian unless prior authorization is provided. Child safety seats are required for children under applicable U.S. or Mexican laws and must be supplied by the passenger.

​

Privacy Policy

Personal data provided during booking will be used solely for operational, safety, and communication purposes. The Company does not sell or share passenger information with third parties except as required by law or border authorities.