top of page

Privacy Policy

Introduction

Rocky Point White Glove Van Service, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, RPWhiteGloveShuttle.com, communicate with us, or use our transportation services.

By booking travel, submitting a reservation, or otherwise engaging with our services, you consent to the data practices described in this Policy.

​

Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name, and contact details (phone number, email, address)

  • Passport or identification number for cross-border travel

  • Payment information (processed securely through Stripe or PayPal)

  • Travel preferences, pickup/drop-off locations, and trip details

  • ​

Automatically Collected Information
When visiting our website, we may collect:

  • IP address, browser type, device identifiers, and operating system

  • Website usage data through cookies or analytics tools

  • Referring website and browsing activity

  • ​

Special Circumstances
We may collect limited health or accessibility information only if voluntarily provided to ensure accommodation requests are met appropriately.

​

How We Use Your Information

We use collected information to:

  • Process and confirm reservations

  • Communicate with passengers regarding travel details, policy updates, or service changes

  • Facilitate cross-border documentation and compliance

  • Improve our services, website, and customer experience

  • Maintain records for administrative, legal, and safety purposes

  • Prevent fraud, unauthorized access, and misuse of our systems

We do not sell or rent customer data to third parties.

 

Legal Basis for Processing

Our processing of personal data is based on:

  • The necessity to fulfill a contract (your booking and transport service)

  • Legal obligations (compliance with travel, tax, and border regulations)

  • Our legitimate business interests (communication, fraud prevention, and service improvement)

  • Consent, when required by law (for marketing communications or optional data sharing)

 

Data Retention

We retain passenger and transaction data only as long as necessary to:

  • Fulfill your trip or requested service

  • Comply with legal, accounting, and tax requirements

  • Resolve disputes or enforce agreements

Typically, travel records and financial transactions are retained for up to seven (7) years.

​

Information Sharing & Disclosure

We may share limited personal data with:

  • Payment processors (e.g., Stripe, PayPal) for secure transaction handling

  • Border and customs authorities for cross-border compliance

  • Vendors and contractors providing operational support under confidentiality agreements (e.g., scheduling software, email systems)

  • Law enforcement or regulators when required by law or to protect rights and safety

All partners and vendors are required to adhere to comparable data protection standards.

 

International Data Transfers

As our operations include cross-border transportation between the U.S. and Mexico, passenger information may be transmitted across international boundaries.
We ensure appropriate safeguards, such as secure encryption and limited access, are implemented to protect this data.

 

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, or alteration.
This includes:

  • SSL encryption for online transactions

  • Password-protected systems and secure servers

  • Employee confidentiality agreements and data security training

While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security.

 

Cookies & Website Tracking

Our website may use cookies to enhance user experience, track usage patterns, and improve content delivery.
You can adjust browser settings to decline cookies; however, some features of our site may not function properly if cookies are disabled.

 

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data, where legally permissible

  • Withdraw consent for marketing communications

Requests can be made by emailing us at RockyPointWhiteGloveShuttle@gmail.com.

 

Marketing Communications

With your consent, we may send you updates, special offers, or service information.
You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

 

Children’s Privacy

Our services are intended for adult travelers (18+).
We do not knowingly collect information from children under 13 years of age. If we become aware of such data, it will be deleted promptly.

 

Links to Third-Party Websites

Our website may contain links to other sites.
We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their respective policies.

 

Updates to This Policy

We may update this Privacy Policy from time to time.
Any revisions will be posted on our website with a new effective date.
Material changes will be communicated to existing customers via email or booking system notifications.

bottom of page